Chat Support Manager

Job Description:

Snow Software is seeking a part-time Chat Support Manager to join our team in Malmö, Skåne Län, SE. As a Mid-to-Senior Level position, we are looking for a candidate with at least 8 years of experience in a similar role. The ideal candidate will be independent, reliable, innovative, and have strong time management skills.

Responsibilities: - Manage a team of chat support specialists, ensuring timely responses to customer inquiries and issues - Set and monitor performance metrics for the chat support team, identifying areas for improvement and implementing strategies to increase efficiency - Develop and implement training programs for chat support specialists to enhance their skills and knowledge - Collaborate with other departments to escalate and resolve complex customer issues - Stay up-to-date on industry trends and best practices in chat support, making recommendations for improvements to our processes - Provide regular reports to management on chat support team performance and customer feedback

Requirements: - Bachelor's degree in a related field or equivalent work experience - Proven experience managing a chat support team in a fast-paced environment - Strong communication and interpersonal skills - Ability to multitask and prioritize workload effectively - Proficiency in chat support software and customer relationship management systems - Experience using data and analytics to drive decision-making - Knowledge of IT software and technology products is a plus

Benefits: - Parental leave - Gym membership - Life insurance

Working Environment: At Snow Software, we thrive in a culture that embraces change and responds resiliently to challenges. We encourage our employees to be innovative and take ownership of their work, while also fostering a supportive and collaborative environment.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Snow Software is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by law. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.