Chat Support Manager

Job Description:

Shopify is seeking a talented and experienced Chat Support Manager to join our team in Sollentuna, Stockholms Län. As a mid-to-senior level professional with at least 6 years of experience in customer support, you will be responsible for managing and overseeing our chat support team to ensure timely and high-quality customer service.

Responsibilities: - Manage and lead a team of chat support representatives to provide excellent customer service through Shopify's chat platform. - Develop and implement strategies to improve the efficiency and effectiveness of the chat support team. - Monitor chat support interactions to ensure that all customer inquiries are handled promptly and accurately. - Train and mentor chat support representatives to improve their skills and performance. - Analyze chat support metrics and provide regular reports to upper management on team performance. - Work cross-functionally with other departments to address customer issues and provide feedback for product improvements.

Requirements: - Bachelor's degree in business, communications, or a related field. - 6+ years of experience in customer support, with at least 2 years in a managerial role. - Strong leadership and communication skills. - Ability to work in a fast-paced and dynamic environment. - Hardworking and resilient personality traits. - Adaptability and emotional intelligence as soft skills. - Experience with chat support platforms and tools.

Benefits: - Company transportation provided. - Training and professional development opportunities. - Joining bonus for successful candidates. - Recognition and rewards based on performance and merit.

Working Environment: At Shopify, we believe in equal opportunities for everyone. We recognize and reward employees based on their performance and merit, regardless of background or identity. Join us in creating a diverse and inclusive workplace where all employees can thrive.

Deadline to Apply: May 23, 2024

Equal Opportunity Statement: Shopify is an equal opportunity employer and we value diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.