Chat Support Manager

Job Description:

We are seeking a dynamic and experienced Chat Support Manager to join Peak Performance, a leading company in Uppsala, SE. As a Chat Support Manager, you will be responsible for leading and managing a team of chat support representatives to ensure exceptional customer service and support.

Responsibilities: - Lead and manage a team of chat support representatives, setting clear goals and expectations - Monitor chat interactions to ensure quality and efficiency - Develop and implement chat support strategies to improve customer satisfaction and retention - Train and mentor chat support representatives on product knowledge and customer service best practices - Analyze chat support metrics and data to identify areas for improvement - Collaborate with other departments to address customer issues and resolve escalated inquiries - Stay up-to-date on industry trends and best practices in chat support

Requirements: - Minimum of 8 years of experience in customer service or chat support - Proven experience in a leadership or management role - Energetic personality with a customer-centric mindset - Adaptable to changing priorities and environments - Strong research skills and attention to detail - Excellent communication and interpersonal skills - Bachelor's degree in Business Administration or related field preferred

Benefits: - Relocation allowance for qualified candidates - Disability insurance - Company transportation for commuting employees

Working Environment: At Peak Performance, we flourish in a culture that embraces change and responds resiliently to challenges. We believe in fostering a collaborative and supportive work environment where employees can thrive and grow.

Equal Opportunity Statement: Peak Performance is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: 2024-06-25

If you are a motivated and experienced Chat Support Manager looking for a new opportunity to lead a team and drive customer satisfaction, we encourage you to apply to join our team at Peak Performance in Uppsala, SE.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.