Chat Support Manager - Work from home

Job description:

Epidemic Sound, a leading music company providing high-quality music and sound effects for content creators, is seeking a Chat Support Manager to join our team on a part-time basis. This position offers the flexibility to work from home, providing an excellent opportunity for individuals looking to balance work with personal commitments.

Responsibilities: - Manage a team of chat support representatives, providing guidance, coaching, and support to ensure exceptional customer service. - Develop and implement strategies to improve chat support operations and customer satisfaction. - Monitor chat interactions to identify areas for improvement and provide feedback to team members. - Handle escalated customer inquiries and ensure timely resolution. - Collaborate with other departments to address customer issues and improve overall customer experience. - Provide regular reports on chat support performance metrics and make recommendations for improvement.

Requirements: - Bachelor's degree in Business Administration, Management, or a related field. - Minimum of 6 years of experience in customer support, with at least 2 years in a supervisory role. - Excellent communication skills, both written and verbal. - Strong problem-solving abilities and the ability to think innovatively. - Resourceful and dedicated attitude towards providing exceptional customer service. - Proficiency in chat support platforms and CRM systems. - Ability to work independently and prioritize tasks effectively.

Benefits: - Dental insurance - Disability insurance - Relocation allowance

Working environment: At Epidemic Sound, we prioritize understanding and empathy in all interactions. We believe in creating a supportive and inclusive work environment where employees feel valued and respected. As a Chat Support Manager, you will have the opportunity to make a meaningful impact on our customer support team and contribute to the success of our company.

Equal opportunity statement: Epidemic Sound is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and strive to provide a fair and unbiased recruitment process for all candidates.

Deadline to apply: July 5, 2024

If you meet the requirements and possess the necessary skills and experience to excel in this role, we invite you to apply and join our dynamic team at Epidemic Sound.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.