Remote Chat Support Officer

Job Description:

Spotify is looking for a Remote Chat Support Officer to join our dynamic team in Stockholm, SE. As an Associate level position, you will be responsible for providing exceptional customer service through chat support channels. This is a part-time role that requires a minimum of 4 years of experience in a similar role.

Responsibilities: - Engage with customers through chat support to assist with inquiries, troubleshooting, and issue resolution - Provide accurate and timely responses to customer inquiries, ensuring a high level of customer satisfaction - Collaborate with cross-functional teams to escalate and resolve complex customer issues - Identify trends and recurring issues to improve overall customer experience - Maintain detailed records of interactions and follow up as needed - Stay up-to-date on product knowledge and continuously improve customer service skills

Requirements: - 4+ years of experience in a customer service or support role - Excellent written and verbal communication skills - Driven and passionate about providing exceptional customer service - Strong teamwork and leadership skills - Ability to work independently and prioritize tasks effectively - Experience with chat support platforms is a plus - Must have a reliable internet connection and a quiet workspace for remote work

Benefits: - Remote work flexibility - Free food provided - Training and professional development opportunities - A supportive working environment that empowers employees to take ownership and make impactful decisions

Equal Opportunity Statement: Spotify is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment.

If you are a motivated and customer-focused individual looking for a part-time remote position with a leading company in the music streaming industry, we encourage you to apply by the deadline on June 7, 2024. Join us at Spotify and be a part of our innovative and collaborative team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.