Remote Chat Support Specialist

Job Description:

We are seeking a dedicated and confident Remote Chat Support Specialist to join our team at IKEA. In this part-time role, located in Göteborg, Västra Götalands Län, SE, you will be responsible for providing exceptional customer service and support through online chat. As an Associate Level position, we require a minimum of 2 years of experience in a customer service or technical support role.

Responsibilities: - Engage with customers in a timely and professional manner through chat support - Troubleshoot and resolve customer inquiries and technical issues - Provide product information and assistance with ordering and returns - Document customer interactions and update customer profiles as needed - Collaborate with team members to ensure a seamless customer experience

Requirements: - Excellent communication and presentation skills - Strong cooperation and collaboration skills - Ability to work independently and prioritize tasks effectively - Proficiency in computer and software applications - Familiarity with online chat platforms and customer service best practices

Benefits: - Parental leave options - Gym membership discounts - Free food and beverage options during work hours

Working Environment: At IKEA, we foster transparency and open dialogue for effective communication at all levels. We value diversity and inclusion in the workplace and provide opportunities for growth and development.

Deadline to Apply: Please submit your application by June 10, 2024.

Equal Opportunity Statement: IKEA is an equal opportunity employer and is committed to creating an inclusive environment for all employees. Discrimination based on race, gender, religion, sexual orientation, or any other protected status is not tolerated. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.