Client Relations Representative

Responsibilities: - Serve as the main point of contact for clients, handling inquiries, concerns, and feedback in a professional and timely manner - Build and maintain strong relationships with clients to ensure retention and satisfaction - Collaborate with internal teams to resolve client issues and provide solutions - Identify opportunities for upselling services to existing clients - Conduct regular client follow-ups to ensure continued engagement and satisfaction - Keep detailed records of client interactions and transactions - Stay up-to-date on industry trends and competitor activities to provide informed recommendations to clients

Requirements: - Bachelor's degree in Business Administration or related field - 3+ years of experience in a client relations role - Proven track record of exceeding client expectations and driving customer satisfaction - Excellent communication and interpersonal skills - Strong decision-making and problem-solving abilities - Ability to adapt to different client personalities and needs - Resilient and able to handle challenging situations with grace - Dedicated to providing exceptional service to clients - Ability to work independently and as part of a team - Proficiency in Microsoft Office suite and CRM software

Benefits: - Competitive salary - Travel opportunities to meet with clients and attend industry events - Paid Time Off (PTO) for work-life balance - Travel and spending expenses covered - Opportunities for professional development and growth within the company

Equal Opportunity Statement: Spotify is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We value diversity and are committed to creating an inclusive environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.