Client Service Associate

As a Client Service Associate at Hövding, you will play a vital role in ensuring the satisfaction and retention of our valued customers. This part-time position, based in our company headquarters in Malmö, Skåne Län, SE, is ideal for someone with at least 2 years of experience in a customer service role.

Responsibilities: - Serve as the main point of contact for all customer inquiries, providing timely and accurate responses via phone, email, and chat - Process orders, returns, and exchanges, maintaining a high level of attention to detail - Troubleshoot and resolve any customer issues or concerns in a professional and efficient manner - Collaborate with other departments, such as sales and marketing, to address customer needs and improve overall service - Maintain accurate and up-to-date customer records in our CRM system - Assist in the development of customer service policies and procedures to enhance the client experience - Continuously seek opportunities for improvement and provide feedback to management

Requirements: - Reliable and motivated individual with exceptional communication skills - Strong time management and organizational abilities - Ability to adapt quickly to changing priorities and handle high-stress situations with ease - Proficiency in Microsoft Office and CRM software - Experience in the retail or e-commerce industry is preferred - Bachelor’s degree in Business Administration or a related field is a plus

Benefits: - Vision insurance to help cover the cost of eye exams and prescription glasses - Company equipment provided for work-related tasks - Medical coverage for you and your dependents to ensure your well-being

At Hövding, we foster a working environment that spark creativity and motivation in an environment that inspires greatness. We are committed to providing equal opportunities for all qualified individuals and welcome applications from individuals of all backgrounds and experiences.

If you are passionate about delivering exceptional customer service and making a positive impact in the lives of our clients, we encourage you to apply for the Client Service Associate position by the deadline of May 6, 2024. Join our team and help us continue to revolutionize the customer service experience in the cycling industry.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.