Client Service Associate - Work from home

As a Client Service Associate at Budbee, you will be responsible for providing exceptional customer service and support to our clients from the comfort of your own home. This part-time associate level position requires a minimum of 4 years of experience in customer service and a strong ability to work independently and stay motivated.

Responsibilities: 1. Respond to customer inquiries and issues via phone, email, and chat in a timely and professional manner. 2. Provide accurate information about products, services, and policies to customers. 3. Troubleshoot and resolve customer complaints and escalations. 4. Document and track customer interactions in the CRM system. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Continuously identify opportunities to improve processes and enhance customer satisfaction. 7. Meet or exceed customer service performance metrics and goals.

Requirements: 1. 4+ years of experience in customer service or a related field. 2. Ability to work independently and stay motivated in a remote work environment. 3. Strong leadership skills and attention to detail. 4. Excellent communication and interpersonal skills. 5. Proficiency in Microsoft Office and CRM systems. 6. High school diploma or equivalent.

Personality traits: 1. Independent 2. Motivated

Soft skills: 1. Leadership 2. Attention to detail

Benefits: 1. Company transportation 2. Travel opportunities 3. Employee discounts

Working environment: Dedicated to understanding and exceeding customer expectations.

Deadline to apply: 2024-07-05

Equal opportunity statement: Budbee is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.