Client Service Manager

We are looking for a dynamic and experienced Client Service Manager to join our team at IKEA in Uppsala, Sweden. As a Client Service Manager, you will be responsible for ensuring exceptional service delivery to our clients, managing client relationships, and driving client satisfaction.

Responsibilities: - Build and maintain strong relationships with clients to ensure their needs are met and exceeded - Act as the main point of contact for clients, addressing any concerns or issues in a timely and professional manner - Lead a team of client service representatives, providing guidance and support as needed - Develop and implement strategies to improve client service processes and procedures - Analyze client feedback and data to identify areas for improvement and make recommendations for enhancements - Collaborate with other departments within the company to ensure seamless communication and service delivery - Monitor client service metrics and KPIs to track performance and identify areas for improvement - Stay up-to-date on industry trends and best practices in client service management

Requirements: - Bachelor's degree in Business Administration or a related field - Minimum of 6 years of experience in client service management - Excellent communication and interpersonal skills - Strong leadership and people management abilities - Resourceful and hardworking mindset - Ability to work well under pressure and in a fast-paced environment - Proficiency in Microsoft Office suite and customer relationship management (CRM) software - Experience in the retail or home furnishing industry is a plus

Benefits: - Paid Time Off (PTO) - Medical coverage - Visa sponsorship for eligible candidates

Working environment: Join a company that pioneers change and sets industry benchmarks. At IKEA, you will have the opportunity to work with a diverse and inclusive team in a collaborative and innovative environment.

Equal opportunity statement: IKEA is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-05-07

If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply for the Client Service Manager position at IKEA in Uppsala, Sweden.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.