Client Service Manager - Work from home

Job Description:

Sinch, a leading global provider of cloud communications and collaboration solutions, is looking for a dedicated and experienced Client Service Manager to join our team. This is a part-time remote position based in Uppsala, Uppsala Län, Sweden, with a focus on meeting the needs of our clients and ensuring their satisfaction.

Responsibilities: - Serve as the main point of contact for assigned clients, building and maintaining strong relationships - Understand clients' needs and provide tailored solutions to meet those needs - Coordinate with internal teams to ensure timely and accurate delivery of services - Act as a liaison between clients and internal departments, resolving any issues or concerns that may arise - Proactively identify opportunities for upselling or cross-selling additional services to clients - Monitor client satisfaction and retention rates, and implement strategies to improve them - Keep abreast of industry trends and developments to better serve clients - Provide regular updates and reports to management on client performance and feedback

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Minimum of 8 years of experience in client service or account management - Strong communication and interpersonal skills - Ability to work independently and manage time effectively - Proven track record of meeting and exceeding client satisfaction goals - Innovative mindset with a proactive approach to problem-solving - Proficiency in Microsoft Office Suite and CRM software - Experience in the technology industry is a plus

Personality Traits: - Independent: Ability to work effectively without constant supervision - Hardworking: Willingness to go above and beyond to ensure client satisfaction

Soft Skills: - Communication: Ability to articulate ideas clearly and effectively - Innovation: Willingness to think outside the box and come up with creative solutions

Benefits: - Disability insurance - Vision insurance - Free accommodation for company retreats or meetings - Flexible working hours

Working Environment: At Sinch, we pride ourselves on fostering an environment where technology is harnessed to drive innovation and efficiency. As a Client Service Manager, you will have the opportunity to work with cutting-edge communication solutions and collaborate with a diverse team of professionals from around the world.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Sinch is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.