Remote Client Service Representative

Job Description:

We are looking for a talented Remote Client Service Representative to join our team at Scania in Göteborg, Västra Götalands Län, Sweden. As a part-time Associate Level Remote Client Service Representative, you will be responsible for providing exceptional customer service to our clients from the comfort of your own home.

Responsibilities: - Responding to customer inquiries via email, phone, and live chat - Resolving customer complaints in a professional and efficient manner - Processing orders and tracking shipments - Maintaining a high level of product knowledge to assist customers with their questions - Collaborating with other team members to ensure customer satisfaction - Meeting or exceeding set KPIs and targets - Demonstrating adaptability and problem-solving skills in a remote work environment - Providing accurate and timely information to clients

Requirements: - At least 3 years of experience in a customer service role - Excellent communication skills, both written and verbal - Strong decision-making abilities - Ability to adapt to a fast-paced work environment - Hardworking and dedicated to meeting customer needs - Efficient time-management skills - Proficiency in using CRM systems and other customer service tools

Benefits: - Company-provided equipment for remote work - Joining bonus for successful candidates - Vision insurance coverage - Opportunities for career growth and development

Working environment: At Scania, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. As a Remote Client Service Representative, you will have the opportunity to work independently while still being part of a supportive team environment that values collaboration and communication.

Deadline to apply: May 11, 2024

Equal Opportunity Statement: Scania is an equal opportunity employer and is committed to building a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.