Client Service Representative

Job Description:

Mentimeter is seeking a motivated and passionate Client Service Representative to join our team in Sollentuna, Stockholms Län, SE. As a part-time Associate Level position, the Client Service Representative will play a key role in providing exceptional service to our clients.

Responsibilities: 1. Provide high-quality customer service to clients via phone, email, and chat 2. Assist clients with product inquiries, technical support, and issue resolution 3. Maintain accurate client records and documentation 4. Collaborate with other team members to ensure a seamless client experience 5. Identify opportunities for upselling and cross-selling additional products or services 6. Conduct product demonstrations and training sessions for clients 7. Act as a liaison between clients and internal departments to address any challenges or concerns

Requirements: 1. Bachelor's degree in a relevant field 2. At least 4 years of experience in a customer service or client-facing role 3. Strong presentation skills and the ability to effectively communicate with clients 4. Highly adaptable and able to thrive in a fast-paced environment 5. Excellent problem-solving skills and a customer-focused mindset 6. Familiarity with CRM software and Microsoft Office suite 7. Ability to work independently and as part of a team

Benefits: 1. Relocation allowance for eligible candidates 2. Medical coverage for all employees 3. Life insurance for peace of mind

Working Environment: At Mentimeter, we leverage data to inform decisions and drive strategic initiatives. Our team is dedicated to providing innovative solutions and exceptional service to our clients. As a Client Service Representative, you will have the opportunity to make a meaningful impact and contribute to our ongoing success.

Equal Opportunity Statement: Mentimeter is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.