Client Service Representative - Work from home

Job Description:

Paradox Interactive, a leading global interactive entertainment company, is seeking a dedicated and reliable Client Service Representative to work from home. As a part-time Associate level position, the Client Service Representative will be responsible for providing exceptional customer service to our clients.

Responsibilities: 1. Respond to client inquiries via phone, email, and live chat in a timely and professional manner. 2. Provide tailored solutions and recommendations to clients based on their individual needs and preferences. 3. Maintain accurate records of client interactions and transactions in the company database. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Conduct research to stay up-to-date on industry trends and developments. 6. Assist with resolving client complaints or issues, escalating to management when necessary. 7. Provide feedback and suggestions for continuous improvement of our client service processes. 8. Meet and exceed key performance indicators related to client satisfaction and response times.

Requirements: 1. Minimum of 3 years of experience in a customer service or client-facing role. 2. Excellent communication skills, both verbal and written. 3. Strong decision-making abilities and problem-solving skills. 4. Proven research skills to stay informed on industry trends. 5. Ability to work independently and efficiently in a remote setting. 6. Proficiency with Microsoft Office and other relevant software applications. 7. High school diploma or equivalent. Bachelor's degree preferred but not required. 8. Must have a dedicated home office setup with high-speed internet and a quiet work environment.

Benefits: - Vision insurance - Travel & spending expenses - Medical coverage

Working Environment: Paradox Interactive is a company that transcends borders, promoting collaboration on a global scale. Our diverse team values teamwork, innovation, and creativity in all aspects of our work. As a Client Service Representative, you will have the opportunity to engage with clients from around the world and contribute to the success of our global operations.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement: Paradox Interactive is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.