Client Service Specialist

Job Description:

Zound Industries is seeking a passionate and energetic Client Service Specialist to join our team in Sollentuna, Stockholms Län, SE. As an entry-level position, no prior experience is required, making this the perfect opportunity for someone looking to kick-start their career in client services.

Responsibilities: 1. Provide exceptional customer service to clients via phone, email, and chat channels. 2. Resolve client inquiries and issues in a timely and professional manner. 3. Collaborate with internal teams to ensure client needs are met efficiently. 4. Assist in developing strategic plans to enhance client satisfaction and retention. 5. Maintain accurate client records and documentation. 6. Keep up-to-date with product knowledge to provide accurate information to clients. 7. Participate in team meetings and training sessions to improve customer service skills.

Requirements: 1. Energetic and passionate about providing the best customer service experience. 2. Strong problem-solving skills to address issues effectively. 3. Ability to think strategically and contribute to planning efforts. 4. Excellent communication skills, both written and verbal. 5. Detail-oriented and organized to manage multiple tasks effectively. 6. Proficiency in Microsoft Office Suite and CRM software is a plus.

Benefits: - Retirement plan - Paid sick leave - Remote work flexibility

Working Environment: At Zound Industries, you will have the opportunity to collaborate with colleagues from all over the world, fostering a global village mentality. We believe in teamwork, innovation, and continuous growth for all our employees.

Deadline to apply: 2024-05-11

Equal Opportunity Statement: Zound Industries is an equal opportunity employer and prohibits discrimination against any applicant or employee based on race, color, religion, sex, national origin, age, disability, or any other status protected by applicable law. All qualified candidates are encouraged to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.