Client Service Specialist - Work from home

Job Description: Northvolt, a leading Swedish battery manufacturer, is seeking a dynamic and experienced Client Service Specialist to join our team on a part-time basis. This position offers the flexibility of working from home, providing you with the opportunity to excel in a remote work environment.

Responsibilities: - Serve as the main point of contact for clients, addressing their inquiries and concerns promptly and professionally - Build and maintain strong relationships with clients, ensuring their satisfaction and retention - Collaborate with internal teams to coordinate client projects and deliverables - Analyze client feedback and identify areas for improvement in service delivery - Proactively seek opportunities to upsell and cross-sell additional products or services to existing clients - Keep detailed records of client interactions and transactions in the CRM system - Stay updated on industry trends and best practices to provide clients with relevant insights and recommendations - Meet and exceed KPIs related to client satisfaction, retention, and revenue growth

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 4 years of experience in a client-facing role - Proven track record of success in managing client relationships and driving revenue growth - Excellent communication and interpersonal skills - Resilient and independent mindset, with the ability to thrive in a remote work environment - Strong leadership and cooperation skills, enabling you to collaborate effectively with cross-functional teams - Proficiency in CRM software and Microsoft Office suite - Ability to adapt quickly to change and navigate challenges with a positive attitude

Benefits: - Vision insurance to support your eye health - Training and professional development opportunities to enhance your skills and knowledge - Disability insurance for added financial protection

Equal Opportunity Statement: Northvolt is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, sexual orientation, disability, or any other protected characteristic. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

If you are a client service specialist with a passion for delivering exceptional customer experiences and are looking for a part-time remote opportunity with a forward-thinking company, we encourage you to apply before the deadline on May 11, 2024. Join our team and be part of the future of sustainable energy at Northvolt!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.