Client Service Specialist - Work from home

As a Client Service Specialist at Starbreeze Studios, you will be responsible for providing exceptional customer service to our clients while working from the comfort of your own home. You will assist clients with any questions or concerns they may have regarding our products or services, ensuring their needs are met in a timely and professional manner.

Responsibilities: - Respond to client inquiries via email, phone, or chat in a timely and professional manner - Provide technical support and troubleshooting assistance to clients - Maintain accurate records of client interactions and transactions - Identify and escalate any issues to the appropriate team members for resolution - Stay up-to-date on product knowledge and industry trends - Collaborate with other team members to improve overall client satisfaction - Meet or exceed customer service goals and objectives

Requirements: - 3 years of experience in a customer service role - Hardworking and energetic personality traits - Strong research skills to effectively assist clients with their inquiries - Emotional intelligence to handle difficult situations with empathy and understanding - Excellent communication skills, both written and verbal - Ability to work independently and as part of a remote team - Proficiency in Microsoft Office and other customer service software - High school diploma or equivalent

Benefits: - Vision insurance - Medical coverage - Visa sponsorship

Working environment: At Starbreeze Studios, we strive to cultivate a sense of ownership and responsibility at every level. We believe in empowering our employees to take initiative and make decisions that benefit our clients and the company as a whole. As a Client Service Specialist, you will have the opportunity to work independently while still being a valuable member of our team.

Deadline to apply: 2024-07-15

Equal Opportunity Statement: Starbreeze Studios is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.