Client Support Assistant - Work from home

Job Description:

As a Client Support Assistant at Acast, you will be responsible for providing exceptional support to our clients while working remotely from home. Your primary responsibilities will include answering client inquiries via email, phone, and chat, resolving client issues in a timely manner, and ensuring client satisfaction with our services.

Responsibilities: 1. Respond to client inquiries promptly and professionally. 2. Troubleshoot and resolve client issues with accuracy and efficiency. 3. Collaborate with internal teams to address client needs and concerns. 4. Maintain detailed records of client interactions and resolutions. 5. Proactively identify opportunities to improve the client support process. 6. Stay up-to-date on company products and services to better assist clients. 7. Assist with ad-hoc projects and tasks as needed.

Requirements: 1. 2 years of experience in a customer service or client support role. 2. Dedicated and passionate about providing excellent customer service. 3. Strong problem-solving skills and attention to detail. 4. Excellent communication and interpersonal skills. 5. Ability to work independently and manage your time effectively. 6. Proficient in using technology and software for client support. 7. High school diploma or equivalent required.

Personality traits: - Dedicated - Passionate

Soft skills: - Problem-solving - Attention to detail

Benefits: - Employee discounts - Company transportation - Paid Time Off (PTO)

Working environment: At Acast, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion, and we believe in creating a supportive and inclusive work environment for all employees.

Deadline to apply: 2024-06-01

Equal opportunity statement: Acast is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applicants of all backgrounds and encourage individuals with disabilities to apply. Acast does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.