Client Support Associate

Job Description:

We are seeking a reliable and adaptable Client Support Associate to join our team at ASSA ABLOY in Stockholm, SE. As a Client Support Associate, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and issues are resolved in a timely and efficient manner. This is a part-time position at the Associate level, requiring a minimum of 2 years of experience in a similar role.

Responsibilities: - Manage incoming client inquiries via phone, email, and other communication channels - Assist clients with product information, order processing, and issue resolution - Collaborate with internal teams to address client concerns and provide solutions - Maintain accurate and up-to-date client records in CRM system - Proactively identify opportunities to improve client satisfaction and retention - Participate in team meetings and ongoing training to stay informed about product updates and industry trends - Uphold company values and prioritize quality in all client interactions

Requirements: - 2+ years of experience in a client support role - Strong teamwork skills and ability to collaborate effectively with colleagues - Attention to detail and ability to accurately document client interactions - Excellent verbal and written communication skills - Ability to work independently and prioritize tasks in a fast-paced environment - Proficiency in Microsoft Office and CRM systems - Bachelor's degree in Business or related field preferred

Benefits: - Paid overtime opportunities - Medical coverage for employees - Parental leave options for new parents

Working Environment: At ASSA ABLOY, we prioritize quality in all aspects of our work, products, and services. Our team is dedicated to providing exceptional support to our clients and upholding our reputation as a leader in the industry. As a Client Support Associate, you will have the opportunity to work in a collaborative and supportive environment where your contributions are valued and recognized.

Deadline to Apply: July 5th, 2024

Equal Opportunity Statement: ASSA ABLOY is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.