Remote Client Support Manager

Job Description:

Einride is seeking a part-time Remote Client Support Manager to join our team in Sollentuna, Stockholms Län, SE. The ideal candidate for this Mid-to-Senior Level position should have at least 7 years of experience in client support or a related field.

As the Remote Client Support Manager, you will be responsible for maintaining strong relationships with our clients, ensuring their needs are met and issues are resolved in a timely manner. You will be the main point of contact for clients, providing support and guidance as needed. You will also be responsible for managing a team of support staff to ensure that all client needs are met.

Responsibilities: - Act as the main point of contact for clients, addressing any issues or concerns they may have - Manage a team of support staff, providing guidance and support as needed - Develop and implement strategies to improve client support processes and procedures - Monitor client satisfaction and make improvements as needed - Collaborate with other departments to ensure a seamless client experience - Stay up-to-date on industry trends and best practices in client support

Requirements: - 7+ years of experience in client support or a related field - Strong communication and interpersonal skills - Reliable and resilient personality traits - Critical thinking and strategic planning soft skills - Ability to work independently and as part of a team - Experience managing a team is a plus

Benefits: - Training & professional development opportunities - Travel & spending expenses covered - Medical coverage provided

Working Environment: At Einride, we are committed to supporting our employees in their personal and professional development. We strive to create a positive and inclusive work environment where everyone can thrive.

Deadline to apply: 2024-06-10

Equal Opportunity Statement: Einride is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We celebrate diversity and are dedicated to creating an inclusive workplace for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.