Client Support Manager

Atlas Copco is seeking a passionate and reliable Client Support Manager to join our team in Uppsala, Sweden. As a Client Support Manager, you will be responsible for managing a team of support specialists, overseeing client relationships, and ensuring the highest level of customer satisfaction. This position is part-time and requires a minimum of 7 years of experience in a similar role.

Responsibilities: - Manage a team of support specialists, providing guidance, coaching, and feedback - Build and maintain strong client relationships, serving as the primary point of contact for all support issues - Implement and improve processes to optimize efficiency and customer satisfaction - Develop and maintain a deep understanding of our products and services to effectively troubleshoot and resolve client issues - Collaborate with other departments to identify and address recurring problems and drive continuous improvement - Monitor key performance metrics and provide regular reports to senior management

Requirements: - 7+ years of experience in a customer support or client services role - Strong people management and communication skills - Bachelor's degree in a related field, or equivalent work experience - Proven track record of delivering exceptional customer service - Ability to work independently and prioritize tasks effectively

Personality traits: - Passionate about delivering top-notch customer support - Reliable and dependable, with a strong work ethic

Soft skills: - Strong people management skills - Excellent communication and interpersonal skills

Benefits: - Paid overtime - Training and professional development opportunities - Free food provided on-site

Working environment: At Atlas Copco, we encourage calculated risk-taking to drive innovation and progress. We value diversity and inclusion in the workplace, and are committed to providing equal opportunity for all qualified individuals.

Deadline to apply: June 29, 2024

Equal opportunity statement: Atlas Copco is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.