Client Support Manager

Job Description:

We are seeking a dedicated and experienced Client Support Manager to join our team at Thule Group in Uppsala, SE. As a Client Support Manager, you will be responsible for managing client relationships, providing excellent customer service, and ensuring the success of our clients. This is a part-time position at a mid-to-senior level requiring at least 8 years of experience in a similar role.

Responsibilities: - Build and maintain strong relationships with clients to ensure their satisfaction and loyalty - Respond to client inquiries and resolve any issues or concerns in a timely and effective manner - Collaborate with internal teams to meet client needs and exceed expectations - Develop and implement strategies to maximize client retention and upsell opportunities - Monitor client performance and provide regular reports and updates to management - Assist with training and onboarding of new clients - Stay up-to-date on industry trends and developments to provide informed advice to clients

Requirements: - 8+ years of experience in client support or customer service - Excellent communication and interpersonal skills - Proven track record of building and maintaining client relationships - Strong problem-solving skills and ability to think strategically - Driven and reliable with a passion for delivering exceptional customer service - Experience with strategic planning and persuasive communication - Bachelor's degree in Business Administration or related field preferred

Benefits: - Life insurance - Paid Time Off (PTO) - Training and professional development opportunities

Working Environment: At Thule Group, we encourage a culture of ongoing learning and development for personal and professional growth. We value our employees and provide a supportive and collaborative work environment.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Thule Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.