Client Support Manager

Trustly is seeking a part-time Client Support Manager to join our team in Stockholm, SE. As a Client Support Manager, you will be responsible for managing client relationships, ensuring customer satisfaction, and providing support to our clients. This role requires someone with at least 6 years of experience in a similar role, and the ability to work independently in a fast-paced environment.

Responsibilities: - Serve as the main point of contact for clients, addressing any inquiries or issues in a timely and professional manner - Develop and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction - Provide technical support to clients, troubleshooting issues and finding solutions to problems - Collaborate with internal teams to relay client feedback and improve our products and services - Analyze client data and performance metrics to identify trends and opportunities for improvement - Stay up-to-date on industry trends and best practices to provide informed recommendations to clients

Requirements: - 6+ years of experience in a client support or customer service role - Excellent communication skills, both verbal and written - Strong analytical skills and attention to detail - Ability to work independently and manage multiple tasks simultaneously - Hardworking and adaptable to changing priorities - Team player with a strong focus on collaboration and teamwork

Benefits: - Gym membership - Company equipment - Joining Bonus

Working environment: At Trustly, we pride ourselves on creating a dynamic workplace that values teamwork, fosters innovation, and promotes shared success. Our team is made up of diverse individuals who are passionate about what they do and work together to achieve our goals.

Equal opportunity statement: Trustly is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected characteristic. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.