Client Support Manager - Work from home

Job Description:

Voi Technology is seeking a highly motivated and experienced Client Support Manager to work remotely from home. This part-time position requires a candidate with at least 7 years of experience in a client support or customer service role, preferably in the technology or transportation industry. The ideal candidate will be a driven and confident individual who possesses excellent communication skills and is adept at problem-solving and critical thinking.

Responsibilities: - Serve as the main point of contact for clients, addressing their inquiries, resolving issues, and providing outstanding customer support - Build and maintain strong relationships with clients, ensuring their needs are met and expectations are exceeded - Manage client accounts, track performance metrics, and provide regular updates to stakeholders - Collaborate with cross-functional teams to ensure seamless delivery of services and solutions to clients - Identify opportunities for upselling and cross-selling products and services to existing clients - Conduct market research and competitor analysis to stay current on industry trends and developments - Provide feedback and recommendations to improve processes and enhance the client experience - Handle escalations and complaints in a professional and timely manner

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Minimum of 7 years of experience in client support, customer service, or a similar role - Strong interpersonal and communication skills, with a focus on building relationships and trust - Proven track record of meeting and exceeding client satisfaction and retention goals - Ability to think critically, solve complex problems, and negotiate effectively - Proficiency in Microsoft Office Suite and CRM software - Experience working in a remote or distributed team environment is a plus

Benefits: - Free accommodation for the duration of employment - Disability insurance coverage - Dental insurance coverage

Working Environment: At Voi Technology, we thrive in an environment that embraces and navigates change seamlessly. We are committed to fostering a culture of innovation, collaboration, and inclusivity. Join our team and be a part of our mission to revolutionize urban mobility.

Equal Opportunity Statement: Voi Technology is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other status protected by applicable laws. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.