Client Support Officer - Work from home

Job Description:

Haglöfs, a renowned outdoor apparel and gear company, is seeking a part-time Client Support Officer to work remotely from home. As an entry-level position, no prior experience is required, making this the perfect opportunity for individuals looking to start their career in customer support.

Responsibilities: - Respond to client inquiries and provide exceptional customer service via phone, email, and chat - Assist clients with product information, order status, returns, and other queries - Handle and resolve client complaints in a professional and efficient manner - Collaborate with the sales and marketing teams to ensure consistent messaging to clients - Maintain accurate records of client interactions and transactions - Identify potential issues and escalate them to the appropriate department for resolution - Continuously seek ways to improve the client experience and provide feedback to management

Requirements: - Confident and driven personality with a passion for delivering exceptional customer service - Strong time management skills to prioritize and handle multiple tasks simultaneously - Ability to effectively manage relationships with clients and colleagues - Excellent communication skills, both verbal and written - Proficient in Microsoft Office and CRM software - High school diploma or equivalent

Benefits: - Gym membership to promote wellness and work-life balance - Remote work flexibility for a better work-life integration - Disability insurance to provide financial protection in unforeseen circumstances

Working Environment: At Haglöfs, we encourage calculated risk-taking to drive innovation and progress. We value creative thinking and provide opportunities for employees to contribute ideas that can shape the future of our company.

Equal Opportunity Statement: Haglöfs is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workforce where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: 2024-06-26

If you meet the requirements and are looking to kickstart your career in customer support, we encourage you to apply for the Client Support Officer position at Haglöfs today. Join our team and be a part of our mission to inspire people to explore and connect with nature through high-quality outdoor gear and apparel.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.