Client Support Representative

Nobina, a leading public transport company in Göteborg, Västra Götalands Län, SE, is seeking a passionate and resilient Client Support Representative to join our team on a part-time basis. As an entry-level position, no prior experience is required, making this an excellent opportunity for those looking to start their career in customer support.

Responsibilities: - Serve as the first point of contact for clients, addressing inquiries and resolving issues in a timely and professional manner - Build and maintain strong relationships with clients through clear and concise communication - Provide support to clients via phone, email, and chat channels - Collaborate with internal teams to ensure client satisfaction and resolution of any issues - Escalate complex problems to the appropriate channels for further assistance - Keep detailed records of client interactions and transactions - Provide feedback to the team to improve overall customer experience

Requirements: - Strong negotiation skills and emotional intelligence - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent - Ability to work part-time hours, with potential for flexible scheduling

Benefits: - Remote work flexibility - Parental leave - Paid sick leave

Working Environment: At Nobina, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion, and are committed to providing equal opportunities for all employees.

Deadline to apply: 2024-05-11

Join Nobina as a Client Support Representative and make a positive impact on the public transport industry while gaining valuable experience and skills in customer support. Apply now to be considered for this exciting opportunity!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.