Client Support Representative

Job Description:

Epidemic Sound is seeking a motivated and confident Client Support Representative to join our team in Sollentuna, Stockholms Län, SE. This part-time position at the Associate Level requires a minimum of 3 years of experience in a customer service or client support role. The ideal candidate will possess creativity and attention to detail, along with excellent communication skills and the ability to problem solve effectively.

Responsibilities: 1. Provide exceptional support to clients via phone, email, and chat 2. Assist clients with account management, troubleshooting technical issues, and resolving billing inquiries 3. Collaborate with internal teams to ensure a seamless client experience 4. Proactively identify opportunities to improve client satisfaction and retention 5. Maintain accurate records of client interactions and feedback 6. Stay up-to-date on product offerings and industry trends to effectively support clients

Requirements: 1. 3+ years of experience in customer service or client support 2. Excellent communication skills, both written and verbal 3. Strong problem-solving abilities and attention to detail 4. Ability to work independently and collaborate effectively with a team 5. Proficiency in using CRM software and Microsoft Office applications 6. Availability to work flexible hours, including evenings and weekends

Benefits: - Paid overtime - Gym membership - Free food

Working Environment: At Epidemic Sound, you will flourish in a culture that embraces change and responds resiliently to challenges. Our team is dedicated to providing exceptional support to our clients while fostering a dynamic and collaborative work environment.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Epidemic Sound is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.