Client Support Representative - Work from home

Job Description:

As a Client Support Representative at Mentimeter, you will have the opportunity to work from the comfort of your own home while providing exceptional support to our valued clients. Your role will be crucial in ensuring that our clients have a seamless experience with our platform and receive the assistance they need to maximize their use of Mentimeter.

Responsibilities: - Respond to client inquiries and provide technical assistance via email, phone, and chat - Troubleshoot and resolve client issues in a timely and efficient manner - Educate clients on the features and functionality of Mentimeter - Collaborate with the sales team to identify opportunities for upselling or cross-selling to existing clients - Document client interactions and feedback to improve our support services - Assist in the creation of support materials, such as FAQs and video tutorials - Participate in training sessions to stay up-to-date on product updates and enhancements

Requirements: - 2 years of experience in customer service or client support - Strong written and verbal communication skills - Driven and resourceful attitude - Ability to effectively present information and communicate complex ideas - Strong planning and organizational skills - Comfortable working independently and remotely - Proficiency in using customer support software and tools

Benefits: - Paid Time Off (PTO) - Disability insurance - Free food provided during remote training sessions

Working environment: At Mentimeter, we believe in creating a supportive and collaborative environment for our employees. You will have the opportunity to build strong relationships with colleagues, clients, and partners while working remotely. We value teamwork and innovation, and encourage our employees to take ownership of their work and contribute to the success of the company.

Equal Opportunity Statement: Mentimeter is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome applicants from all backgrounds and strive to create a diverse and inclusive work environment.

Deadline to apply: 2024-07-03

We look forward to receiving your application and potentially welcoming you to our team at Mentimeter!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.