Client Support Specialist - Work from home

Job Description:

Volvo Group is seeking a motivated Client Support Specialist to join our team and work remotely from home in Sollentuna, Stockholms Län, SE. As a Client Support Specialist, you will be responsible for providing exceptional customer service and support to clients, building strong relationships, and ensuring client satisfaction. This is a part-time, entry-level position ideal for individuals with at least 1 year of experience in customer support roles.

Responsibilities: - Respond to client inquiries via phone, email, and chat in a timely and professional manner - Provide support and assistance to clients, troubleshoot issues, and escalate complex problems to the appropriate teams - Maintain accurate records of interactions with clients in the company's CRM system - Collaborate with cross-functional teams to address client needs and improve overall client experience - Conduct regular check-ins with clients to gather feedback, address concerns, and identify opportunities for improvement - Assist in developing client training materials, presentations, and other resources - Stay up-to-date on industry trends, best practices, and product knowledge to better serve clients - Meet or exceed assigned targets for client satisfaction and retention

Requirements: - Strong communication skills and the ability to build rapport with clients - Demonstrated reliability and ability to work independently from a remote location - Motivated self-starter with a proactive approach to problem-solving - Excellent organizational and time management skills - Ability to prioritize tasks and manage multiple projects simultaneously - Soft skills in strategic planning and presentation are highly valued - Proficiency in Microsoft Office Suite and CRM software - High school diploma or equivalent; Bachelor's degree preferred

Benefits: - Company-provided equipment for remote work - Parental leave and flexible scheduling options - Employee discounts on Volvo products and services - Opportunity to be part of a team that leads the industry through cutting-edge ideas and solutions

Equal Opportunity Statement: Volvo Group is an equal opportunity employer and is committed to diversity in the workplace. We encourage applications from all qualified individuals, regardless of race, gender, age, sexual orientation, disability, or any other protected status.

Don't miss this opportunity to join a global leader in the automotive industry and make a meaningful impact on our clients' experience. Apply now before the deadline on July 13, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.