Contact Center Assistant

Job Description:

We are looking for a Contact Center Assistant to join our team at Hilton in Uppsala, SE. As a Contact Center Assistant, you will be responsible for providing excellent customer service and support to guests and customers through various communication channels. This is a part-time, entry-level position with no prior experience required.

Responsibilities: - Respond to customer inquiries and provide information about Hilton services and amenities - Handle reservations, cancellations, and modifications in a timely and efficient manner - Assist guests with any issues or complaints they may have, ensuring a positive experience - Maintain accurate records of all correspondence and transactions - Collaborate with other team members to ensure seamless communication and service delivery - Continuously learn and adapt to new technologies and tools to enhance customer interactions

Requirements: - Adaptable and hardworking personality traits - Strong cooperation and presentation skills - Excellent communication skills, both written and verbal - Ability to work well under pressure and in a fast-paced environment - Proficiency in computer systems and customer service software - High school diploma or equivalent

Benefits: - Free accommodation at Hilton properties - Travel opportunities to different Hilton locations - Remote work flexibility - Training and development opportunities to grow in your role

Working Environment: At Hilton, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. As a Contact Center Assistant, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment.

Deadline to apply: 2024-05-02

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applicants of all backgrounds and encourage individuals from underrepresented groups to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.