Contact Center Assistant

Job Description:

The Contact Center Assistant at Hilton in Sollentuna, Stockholms Län, SE is responsible for providing exceptional customer service to guests and assisting them with their inquiries and requests. This role requires a high level of professionalism and efficiency in handling a variety of tasks in a fast-paced environment.

Responsibilities: 1. Answering incoming calls and emails from guests in a timely manner. 2. Providing assistance and information to guests regarding reservations, bookings, and general inquiries. 3. Resolving guest complaints and issues promptly and efficiently. 4. Communicating with other departments within the hotel to coordinate guest requests. 5. Maintaining accurate records of all guest interactions and transactions. 6. Assisting with administrative tasks as needed. 7. Adhering to company policies and procedures at all times. 8. Collaborating with team members to ensure excellent service delivery.

Requirements: 1. 4 years of experience in a customer service or contact center role. 2. Independent and resourceful individual who can work well under pressure. 3. Excellent communication skills, both written and verbal. 4. Strong strategic planning abilities. 5. Attention to detail and problem-solving skills. 6. Ability to multitask and prioritize workload effectively. 7. Proficiency in using computer systems and software. 8. Flexibility to work a variety of shifts, including evenings and weekends.

Benefits: 1. Company-provided equipment for remote work. 2. Flexible work environment with the ability to work remotely. 3. Paid overtime opportunities for exceeding performance expectations.

Working Environment: At Hilton, we pride ourselves on fostering a flexible working environment that can adapt to change with speed and efficiency. We encourage innovation and collaboration among our team members to deliver exceptional service to our guests.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating an inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected classification. We welcome applicants from diverse backgrounds and encourage individuals with disabilities to apply.

Deadline to Apply: Interested candidates should submit their applications by May 2, 2024. We look forward to receiving your application and welcoming you to the Hilton team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.