Contact Center Assistant

Job Description:

Essity is currently seeking a Contact Center Assistant to join our team in Uppsala, SE. As a Contact Center Assistant, you will play a crucial role in providing exceptional customer service and support to our clients. This is a part-time position at an Associate Level, requiring a minimum of 3 years of experience in a similar role.

Responsibilities: - Answer incoming calls and respond to customer inquiries promptly and professionally - Assist customers with product information, orders, and issue resolution - Maintain accurate records of customer interactions and transactions - Collaborate with team members to ensure seamless communication and service delivery - Identify opportunities for process improvement and provide feedback to management - Adhere to company policies and procedures to ensure customer satisfaction

Requirements: - Excellent communication skills and phone etiquette - Demonstrated ability to work effectively in a fast-paced environment - Strong attention to detail and problem-solving skills - Proficient in Microsoft Office applications - Driven and adaptable, with a positive attitude towards challenges - Ability to work well in a team environment and contribute to a collaborative work culture - Previous experience in a contact center or customer service role is preferred

Benefits: - Company transportation available for commuting employees - Profit sharing opportunities - Paid overtime for work beyond regular hours

Working Environment: At Essity, we thrive in a culture that embraces change and responds resiliently to challenges. Our team values diversity and inclusivity, and we are committed to providing a supportive and inclusive work environment where employees can grow and succeed.

Equal Opportunity Statement: Essity is an equal opportunity employer and does not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to promoting diversity and inclusion in our workforce and creating a welcoming and inclusive environment for all employees.

Deadline to Apply: 2024-05-01

We look forward to welcoming a driven and adaptable Contact Center Assistant to our team in Uppsala, SE. If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply before the deadline.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.