Contact Center Assistant

Job Description:

Skanska, a leading construction and development company in Malmö, Skåne Län, SE, is seeking a part-time Contact Center Assistant to join our team. This position is at the Associate Level and requires a minimum of 2 years of experience in a similar role.

Responsibilities: 1. Answer incoming calls and provide information to clients and customers. 2. Assist with scheduling appointments and managing calendars for the team. 3. Handle customer inquiries and resolve issues in a timely and professional manner. 4. Maintain accurate records of all communication with clients and customers. 5. Collaborate with team members to ensure excellent customer service and satisfaction. 6. Assist with administrative tasks as needed, such as filing, data entry, and office organization. 7. Contribute to a positive and collaborative working environment in the contact center.

Requirements: 1. Proven experience as a Contact Center Assistant or similar role. 2. Excellent communication skills, both written and verbal. 3. Strong organizational skills and attention to detail. 4. Ability to multitask and prioritize tasks effectively. 5. Proficient in Microsoft Office and other relevant software. 6. Adaptable and energetic personality traits. 7. Soft skills in adaptability and people management. 8. Ability to build strong relationships with colleagues, clients, and partners.

Benefits: 1. Paid Time Off (PTO) 2. Employee discounts 3. Medical coverage

Equal Opportunity Statement: Skanska is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws. Skanska complies with applicable state and local laws governing non-discrimination in employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.