Contact Center Assistant - Work from home

Polestar, a leading automotive company revolutionizing the industry with sustainable and cutting-edge designs, is seeking a Contact Center Assistant to join our team. This role is a remote, part-time position based in Göteborg, Västra Götalands Län, SE, with a focus on customer service and support.

Responsibilities: 1. Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner. 2. Provide accurate information about Polestar products and services to customers. 3. Assist customers with troubleshooting technical issues and guiding them through problem-solving steps. 4. Process customer orders, returns, and exchanges. 5. Collaborate with other departments to resolve complex customer issues. 6. Maintain customer records and update databases with relevant information. 7. Proactively seek ways to enhance the customer experience and exceed their expectations. 8. Work closely with the Contact Center team to ensure a high level of customer satisfaction.

Requirements: 1. 4 years of experience in customer service or a related field. 2. Resilient and adaptable personality traits to handle challenging situations with grace. 3. Strong problem-solving skills to address customer issues effectively. 4. Persuasion skills to influence customer decisions and promote brand loyalty. 5. Excellent communication skills, both verbal and written. 6. Ability to work independently and in a team setting. 7. Proficient in using customer service software and tools. 8. Availability to work flexible hours based on the needs of the business.

Benefits: 1. Parental leave options for work-life balance. 2. Gym membership for physical well-being. 3. Medical coverage for health care needs.

Working Environment: At Polestar, we prioritize exceeding customer expectations and delivering delight in every interaction. Our team is dedicated to providing top-notch customer service and support, creating a positive and engaging working environment.

Deadline to apply: 2024-07-12

Equal Opportunity Statement: Polestar is an equal opportunity employer and is committed to providing a diverse, inclusive, and welcoming work environment for all employees. We welcome applicants from all backgrounds and do not discriminate based on race, gender, sexual orientation, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.