Contact Center Associate - Work from home

Job Description:

Truecaller is currently seeking a Contact Center Associate to join our team in a work from home position based in Göteborg, Västra Götalands Län, SE. As a Contact Center Associate, you will be responsible for handling customer queries and providing exceptional customer service over the phone and through email communication.

Responsibilities: 1. Answering incoming calls and responding to customer inquiries in a professional and efficient manner. 2. Providing accurate information about Truecaller products and services to customers. 3. Resolving customer complaints and issues effectively and in a timely manner. 4. Maintaining a high level of customer satisfaction through active listening and problem-solving. 5. Conducting research to provide accurate answers to customer questions. 6. Collaborating with other team members to improve the overall customer experience. 7. Meeting or exceeding key performance indicators set by the company. 8. Adhering to company policies and procedures at all times.

Requirements: 1. Minimum of 3 years of experience in a customer service or contact center role. 2. Strong communication skills, both verbal and written. 3. Resourceful and independent thinker with the ability to work effectively without direct supervision. 4. Excellent research skills and a creative approach to problem-solving. 5. Ability to multitask and prioritize tasks in a fast-paced environment. 6. Proficiency in basic computer applications and systems. 7. High school diploma or equivalent required, additional qualifications are a plus. 8. Ability to work part-time hours.

Benefits: 1. Visa sponsorship for eligible candidates. 2. Company transportation for work-related travel. 3. Travel and spending expenses covered by the company.

Working Environment: At Truecaller, we believe in fostering a culture that embraces change and responds resiliently to challenges. As a Contact Center Associate, you will have the opportunity to grow and develop in a supportive and collaborative work environment.

Equal Opportunity Statement: Truecaller is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: Please submit your application by June 12, 2024. We look forward to reviewing your qualifications and discussing how you can contribute to our team at Truecaller.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.