Contact Center Manager

As a Contact Center Manager at Cint, located in Göteborg, Västra Götalands Län, SE, you will be responsible for overseeing the operations of our contact center and ensuring exceptional customer service. This part-time role at the Associate Level requires a minimum of 5 years of experience in a similar role.

Responsibilities: - Manage the day-to-day operations of the contact center, including staffing, scheduling, and performance management. - Develop and implement strategies to improve efficiency and customer satisfaction. - Monitor key performance indicators (KPIs) and implement corrective actions as needed. - Train and mentor contact center staff to ensure a high level of customer service. - Collaborate with other departments to address customer issues and improve processes. - Analyze data and trends to continuously improve the contact center's performance. - Ensure compliance with all relevant regulations and company policies.

Requirements: - Experience in contact center management or a related field. - Confident and passionate individual who can inspire and lead a team. - Strong project management and leadership skills. - Excellent communication and interpersonal skills. - Proven track record of achieving KPIs and improving customer satisfaction. - Ability to work in a fast-paced environment and adapt to changing priorities.

Benefits: - Free food provided during working hours. - Dental insurance and vision insurance included.

Working environment: At Cint, we believe in paving the way for diversity and inclusivity, creating a culture of belonging where everyone feels valued and respected. As a Contact Center Manager, you will play a key role in maintaining this inclusive environment.

Deadline to apply: 2024-05-06

Equal opportunity statement: Cint is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.