Remote Contact Center Manager

Job Description:

We are seeking a talented and experienced Remote Contact Center Manager to join our team at Tobii Technology. As a global leader in eye tracking solutions, we are looking for a motivated individual who can help manage our contact center operations remotely.

Responsibilities: - Develop and implement strategies to improve customer service experience and increase customer satisfaction - Manage and lead a team of remote customer service representatives - Monitor customer interactions to ensure quality and adherence to company policies - Analyze data and customer feedback to identify areas for improvement - Work closely with other departments to address customer concerns and resolve issues in a timely manner - Develop and maintain contact center performance metrics - Train and mentor team members to increase productivity and performance - Implement best practices and processes to streamline operations and improve efficiency

Requirements: - Bachelor's degree in Business Administration or related field - 8+ years of experience in contact center management - Excellent communication and interpersonal skills - Strong leadership and team management skills - Ability to work independently and manage a remote team effectively - Confidence and resourcefulness in solving complex problems - Attention to detail and creativity in finding innovative solutions - Experience with CRM software and contact center technologies - Vision insurance and company transportation benefits - Equal opportunity employer

If you are a confident and resourceful individual with a passion for customer service and a track record of success in contact center management, we encourage you to apply for this exciting opportunity. Join our team at Tobii Technology and help us continue to provide exceptional support to our customers around the world.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.