Contact Center Manager

Job Description:

Starbreeze Studios is looking for a motivated and driven Contact Center Manager to join our team in Sollentuna, Stockholms Län, SE. This is a part-time position at a mid-to-senior level, requiring a minimum of 6 years of experience in a similar role.

Responsibilities: - Manage and lead the contact center team, ensuring smooth and efficient operations - Develop and implement contact center strategies to improve customer satisfaction and operational efficiency - Monitor and analyze key performance indicators to identify areas for improvement - Provide coaching and training to contact center staff to enhance their skills and performance - Collaborate with other departments to coordinate customer service initiatives and improve overall customer experience - Handle escalated customer inquiries and complaints in a timely and professional manner - Stay up-to-date on industry trends and best practices in contact center management

Requirements: - Minimum of 6 years of experience in a contact center management role - Strong leadership and communication skills - Excellent problem-solving abilities and decision-making skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in CRM software and other contact center tools - Motivated and driven personality traits - Strong research and time management skills

Benefits: - Gym membership - Paid sick leave - Joining bonus

Working Environment: At Starbreeze Studios, we prioritize employee well-being through health and wellness initiatives. Our team enjoys a supportive and collaborative work environment where everyone's contributions are valued.

Equal Opportunity Statement: Starbreeze Studios is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We strive to create a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: 2024-06-12

Join us at Starbreeze Studios and be a part of our dynamic team that is dedicated to providing exceptional customer service and driving success in the gaming industry. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.