Remote Contact Center Manager

Job Description:

We are looking for a motivated and reliable Remote Contact Center Manager to join our team at DICE, a leading company in the gaming industry. This part-time position is based in Malmö, Skåne Län, SE, and is at the Associate Level with a requirement of at least 5 years of experience in a similar role.

Responsibilities: - Develop and implement strategic plans to improve the efficiency and effectiveness of our remote contact center operations - Manage a team of remote customer service representatives and ensure they meet performance goals and KPIs - Conduct regular performance reviews and provide coaching and feedback to team members - Monitor and analyze customer service metrics to identify trends and opportunities for improvement - Work closely with other departments to address customer issues and improve the overall customer experience - Conduct regular training sessions to ensure team members are up-to-date on products, policies, and procedures - Prepare and deliver presentations to senior management on contact center performance and initiatives

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in managing a remote contact center team - Strong communication, organizational, and leadership skills - Ability to think strategically and drive results in a fast-paced environment - Proficiency in Microsoft Office and contact center software - Strong analytical and problem-solving skills

Personality traits: motivated, reliable Soft skills: strategic planning, presentation

Benefits: - Dental insurance - Gym membership - Paid Time Off (PTO)

Working environment: At DICE, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion and are committed to providing equal opportunities for all employees.

Deadline to apply: 2024-06-26

Equal opportunity statement: DICE is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.