Contact Center Manager

Electrolux is currently seeking a part-time Contact Center Manager to join our team in Göteborg, Sweden. As a global leader in home appliances, Electrolux is dedicated to shaping living for the better through our innovative products and solutions.

Responsibilities: - Lead and manage the contact center team to ensure high levels of customer service and satisfaction - Develop and implement strategies to improve contact center operations and performance - Monitor and analyze key performance metrics to identify areas for improvement - Oversee scheduling and staffing to ensure adequate coverage and efficient operations - Handle escalated customer issues and provide timely resolutions - Collaborate with other departments to ensure a seamless customer experience - Train and develop team members to enhance their skills and performance - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Bachelor's degree in Business Administration or a related field - At least 7 years of experience in customer service or contact center management - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Resourceful and passionate about delivering exceptional customer service - Strategic planning and problem-solving abilities - Ability to work effectively in a team-oriented environment - Proficiency in CRM software and contact center technology

Benefits: - Travel and spending expenses - Dental insurance - Free food

Working Environment: At Electrolux, we value innovation and creativity. We encourage a spirit of exploration and taking calculated risks for growth. Our team is dedicated to pushing boundaries and creating a better everyday life for our customers.

Equal Opportunity Statement: Electrolux is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws.

If you are a dynamic and experienced Contact Center Manager looking to make a positive impact in the world of customer service, we encourage you to apply by the deadline of July 3, 2024. Join us at Electrolux and help us shape living for the better.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.