Contact Center Manager

Job Description:

Oatly is looking for a skilled Contact Center Manager to join our team in Uppsala, SE. As the Contact Center Manager, you will be responsible for overseeing the day-to-day operations of our customer service department. This is a part-time position for someone with at least 7 years of experience in a contact center environment.

Responsibilities: - Manage a team of customer service representatives, ensuring they provide excellent service to our customers - Develop and implement strategies to improve customer satisfaction and retention - Monitor metrics such as call volume, response time, and customer feedback to identify areas for improvement - Handle escalated customer complaints and issues, ensuring timely resolution - Train and onboard new team members to ensure they are prepared to handle customer inquiries - Collaborate with other departments, such as marketing and sales, to improve the overall customer experience - Stay up-to-date on industry trends and best practices in customer service

Requirements: - 7 years of experience in a contact center environment - Resilient and able to handle high-pressure situations - Independent and able to make decisions autonomously - Strong communication skills and emotional intelligence - Creativity and problem-solving skills - Previous experience managing a team is preferred

Benefits: - Joining Bonus - Vision insurance - Gym membership

Working Environment: At Oatly, we value a culture of ongoing learning and development for personal and professional growth. We encourage our employees to take advantage of training opportunities and to continuously seek ways to improve their skills.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Oatly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.