Contact Center Officer

Job Description:

Kivra is seeking a Contact Center Officer to join our team in Stockholm. As a Contact Center Officer, you will be responsible for providing excellent customer service through various communication channels, such as phone, email, and chat. The ideal candidate is adaptable, passionate, a natural leader, and skilled in planning.

Responsibilities: - Answering incoming calls and responding to customer inquiries in a professional and timely manner - Handling customer complaints and resolving issues efficiently - Maintaining accurate records of customer interactions and transactions - Providing product and service information to customers - Assisting with customer account management and billing inquiries - Collaborating with other departments to resolve customer issues - Following up with customers to ensure satisfaction and retention - Participating in training sessions to stay up-to-date on company policies and procedures - Adhering to company guidelines and quality standards

Requirements: - 1 year of experience in a customer service or contact center role - Adaptability to changing work environments and schedules - Passion for providing exceptional customer service - Strong leadership skills and ability to work well in a team - Excellent planning and organization skills - Proficiency in MS Office and CRM software - Excellent communication and interpersonal skills - High school diploma or equivalent

Benefits: - Paid Time Off (PTO) - Gym membership - Medical coverage

Working Environment: At Kivra, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe in fostering a supportive and collaborative work environment where every team member can thrive and contribute to our success.

Equal Opportunity Statement: Kivra is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We value diversity and inclusion in the workplace and encourage candidates from all backgrounds to apply.

Deadline to apply: 2024-05-29

Don't miss this opportunity to join a dynamic team and make a difference in the lives of our customers. Apply now to become a Contact Center Officer at Kivra!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.