Remote Contact Center Officer

Job Description:

Tetra Pak is seeking a part-time Remote Contact Center Officer to join our team in Stockholm, Sweden. As a global leader in sustainable packaging solutions, Tetra Pak is committed to environmental responsibility and promoting sustainable practices in all aspects of our business.

Responsibilities: - Handle inbound and outbound customer inquiries via phone, email, and chat - Provide excellent customer service and support to resolve issues in a timely and efficient manner - Manage and update customer accounts and information as needed - Document all customer interactions and follow-up on unresolved issues - Collaborate with internal teams to escalate and resolve complex customer inquiries - Meet and exceed performance metrics for quality, efficiency, and customer satisfaction - Stay up-to-date on product and service offerings to effectively assist customers - Maintain a positive and professional attitude at all times

Requirements: - Minimum of 3 years of experience in a customer service or contact center role - Strong communication skills and ability to work effectively in a remote environment - Independent and reliable with a strong work ethic - Excellent time management and prioritization skills - Adaptability to handle a variety of customer inquiries and situations - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required; college degree preferred

Benefits: - Remote work flexibility - Paid overtime - Travel and spending expenses covered - Opportunities for professional development and advancement within the company

Equal Opportunity Statement: Tetra Pak is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a supportive and inclusive work environment for all employees.

Deadline to apply: July 22, 2024

If you meet the requirements and are passionate about providing excellent customer service while supporting sustainable practices, we encourage you to apply for the Remote Contact Center Officer position at Tetra Pak in Stockholm, Sweden. Join us in shaping a better future through innovative packaging solutions and exceptional customer care.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.