Remote Contact Center Representative

Job Description:

As a Remote Contact Center Representative at Spotify, you will be responsible for providing exceptional customer service to our users through various communication channels such as phone, email, and chat. Your primary goal will be to ensure customer satisfaction by addressing their inquiries, troubleshooting technical issues, and providing guidance on our products and services.

Responsibilities: - Handle inbound and outbound customer inquiries promptly and professionally - Resolve customer complaints and escalate complex issues to the appropriate department - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and new features - Collaborate with cross-functional teams to improve customer experience - Meet quality and productivity targets set by the company - Continuously strive to enhance customer service skills and adapt to changes in procedures and policies

Requirements: - 3 years of experience in a customer service role - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to multitask and work efficiently in a fast-paced environment - Passionate about providing exceptional customer service - Resilient in handling challenging situations - Planning and strategic planning skills - Ability to work remotely and independently - Proficiency in using customer service software and tools

Benefits: - Parental leave - Joining Bonus - Profit sharing

Working Environment: At Spotify, we believe in aligning our work with a greater purpose, contributing to a meaningful mission of connecting people through music and podcasts. You will have the opportunity to make a positive impact on our users' lives while working in a supportive and collaborative environment.

Equal Opportunity Statement: Spotify is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.