Contact Center Representative - Work from home

Job Description:

As a Contact Center Representative for Husqvarna Group, you will be responsible for providing excellent customer service and support to customers via phone, email, and chat. This is a remote position, allowing you to work from the comfort of your own home.

Responsibilities: 1. Handle inbound and outbound customer inquiries in a professional and timely manner. 2. Provide product information, technical support, and assistance with orders or returns. 3. Resolve customer complaints and issues with a focus on customer satisfaction. 4. Use research and project management skills to address complex customer queries. 5. Maintain accurate records of customer interactions in the company's CRM system. 6. Collaborate with other team members to improve processes and enhance the customer experience. 7. Meet or exceed performance goals for customer satisfaction, response times, and call resolution.

Requirements: 1. Minimum of 2 years of experience in a customer service or contact center role. 2. Excellent communication skills and a professional phone manner. 3. Ability to work independently and manage time effectively in a remote environment. 4. Motivated and energetic personality traits to provide top-notch customer service. 5. Strong research and project management skills to handle customer inquiries efficiently. 6. Proficiency in using CRM systems and other contact center technology. 7. High school diploma or equivalent required, college education preferred.

Benefits: - Dental insurance - Paid overtime - Profit sharing opportunities

Working Environment: At Husqvarna Group, we foster a collaborative and supportive working environment where you can build strong relationships with colleagues, clients, and partners. We believe in teamwork and strive to create a positive and inclusive atmosphere for all employees.

Equal Opportunity Statement: Husqvarna Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: July 3, 2024

Don't miss this opportunity to join a dynamic team and make a difference in the lives of our customers. Apply now to become a Contact Center Representative for Husqvarna Group and help us provide exceptional customer service from the comfort of your own home.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.