Contact Center Specialist

Job Description:

DICE is seeking a part-time Contact Center Specialist to join our team in Göteborg, Västra Götalands Län, SE. As an Associate Level employee with at least 2 years of experience in customer service or a related field, you will play a key role in the success of our contact center operations.

Responsibilities: - Handle incoming calls, emails, and other forms of communication from customers - Provide exceptional customer service and support, resolving inquiries and issues in a timely and professional manner - Collaborate with other team members to ensure a seamless customer experience - Utilize CRM systems and other software to track customer interactions and maintain accurate records - Assist in training new employees and providing ongoing support and guidance to team members - Act as a liaison between customers and other departments within the company to ensure smooth communication and resolution of issues - Participate in strategic planning sessions to help improve overall customer satisfaction and contact center efficiency

Requirements: - Energetic and confident personality traits - Strong people management and strategic planning skills - Excellent communication and interpersonal abilities - Ability to work well under pressure and in a fast-paced environment - Proficiency in CRM software and other relevant tools - High school diploma or equivalent; additional education or certifications are a plus

Benefits: - Disability insurance - Paid overtime - Company transportation

Working Environment: At DICE, we are committed to environmental responsibility and sustainable practices. Our team values sustainability and strives to make a positive impact on the environment in all aspects of our work.

Equal Opportunity Statement: DICE is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants are encouraged to apply.

Deadline to apply: 2024-05-02

If you meet the requirements and are looking to join a dynamic team in a collaborative and environmentally conscious workplace, we encourage you to apply for the Contact Center Specialist position at DICE in Göteborg, SE.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.