Remote Contact Center Specialist

Job Description:

NEVS is seeking a dedicated and confident Remote Contact Center Specialist to join our team in Uppsala, SE. As a part-time Associate Level position, the Remote Contact Center Specialist will be responsible for providing exceptional customer service and support to our clients through various communication channels.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner - Resolve customer issues and concerns with empathy and a solution-oriented approach - Use persuasive communication skills to promote products and services to customers - Collaborate with internal teams to ensure customer satisfaction and resolution - Maintain accurate and detailed records of customer interactions in the company's database - Continuously improve knowledge of products, services, and policies to better assist customers - Adhere to company guidelines and procedures to ensure consistent customer service experience

Requirements: - Minimum of 4 years of experience in customer service or contact center roles - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Proficiency in using technology and software for communication and data entry - Persuasion skills and the ability to effectively influence others - Willingness to cooperate and collaborate with team members to achieve common goals

Personality Traits: - Dedicated: Shows commitment and passion for delivering excellent customer service - Confident: Displays self-assurance in handling customer inquiries and resolving issues

Soft Skills: - Persuasion: Ability to influence and persuade customers to make informed decisions - Cooperation: Willingness to work with others towards a common goal

Benefits: - Relocation allowance for eligible candidates - Travel and spending expenses covered for work-related activities - Profit sharing opportunities for achieving company goals

Working Environment: At NEVS, we empower employees to take ownership of their work and make impactful decisions. We believe in fostering a collaborative and supportive work environment where employees can thrive and grow in their careers.

Equal Opportunity Statement: NEVS is an equal opportunity employer and does not discriminate based on race, color, religion, gender, sexual orientation, age, marital status, national origin, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: July 5, 2024

Join NEVS as a Remote Contact Center Specialist and be a part of a dynamic team dedicated to providing exceptional customer service and support. Apply now to take the next step in your career!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.