Contact Center Specialist - Work from home

Job Description:

Lifesum is seeking a dedicated Contact Center Specialist to join our team and work remotely from home in Uppsala, SE. As a Contact Center Specialist, you will be responsible for assisting customers with their inquiries, providing product information, resolving issues, and ensuring a high level of customer satisfaction. This is a part-time entry-level position with no prior experience required.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Assist customers with account management, billing inquiries, and technical support. 3. Provide accurate and up-to-date information about Lifesum products and services. 4. Investigate and resolve customer complaints and issues in a timely manner. 5. Collaborate with other team members to improve overall customer experience. 6. Maintain detailed records of customer interactions and transactions. 7. Continuously strive to exceed customer expectations and achieve performance targets.

Requirements: 1. Adaptable and motivated individual who thrives in a fast-paced remote work environment. 2. Strong research skills to quickly find solutions to customer inquiries. 3. Ability to demonstrate leadership qualities and take initiative in resolving customer issues. 4. Excellent communication and interpersonal skills. 5. Basic computer skills and familiarity with CRM systems. 6. High school diploma or equivalent.

Benefits: 1. Paid overtime for exceeding performance targets. 2. Visa sponsorship for eligible candidates. 3. Parental leave for new parents.

Equal Opportunity Statement: Lifesum is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Working Environment: Join a dynamic team that is at the forefront of the industry, pioneering cutting-edge ideas and solutions. Be part of a collaborative and supportive work environment where your contributions are highly valued.

Deadline to Apply: April 17, 2024.

If you meet the requirements and are interested in joining Lifesum as a Contact Center Specialist, we encourage you to apply before the deadline. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.