Customer Care Assistant

Job description:

Daniel Wellington is seeking a motivated and dedicated Customer Care Assistant to join our team in Göteborg, Västra Götalands Län, SE. As a vital part of the customer care team, you will be responsible for providing exceptional service to our customers and ensuring their inquiries are handled promptly and professionally. This is a part-time position at the Associate Level, suitable for someone with at least 4 years of experience in customer service.

Responsibilities: - Respond to customer inquiries via phone, email, and live chat in a timely and professional manner - Assist customers with product information, order status, returns, and other inquiries - Troubleshoot and resolve customer issues effectively and efficiently - Process orders and provide support with the order fulfillment process - Keep detailed records of customer interactions and transactions - Collaborate with other team members to ensure a seamless customer experience

Requirements: - High school diploma or equivalent - 4+ years of experience in customer service - Excellent communication skills, both verbal and written - Strong problem-solving skills and ability to think critically - Ability to adapt to changing priorities and work in a fast-paced environment - Proficient in Microsoft Office and CRM software

Personality traits: - Motivated - Dedicated

Soft skills: - Adaptability - Critical thinking

Benefits: - Relocation allowance - Medical coverage - Remote work flexibility

Working environment: At Daniel Wellington, we value and recognize our employees based on their performance and merit. We strive to create a positive and inclusive work environment where all team members can thrive and grow.

Deadline to apply: 2024-05-07

Equal opportunity statement: Daniel Wellington is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.