Remote Customer Care Assistant

Job Description:

We are looking for a dedicated Remote Customer Care Assistant to join our team at Kivra. As a Remote Customer Care Assistant, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with our clients. This position is part-time and involves working remotely from Uppsala, Uppsala Län, SE.

Responsibilities: - Respond promptly to customer inquiries via email, chat, and phone - Handle and resolve customer complaints in a professional and efficient manner - Provide product information and assist customers with placing orders or resolving issues - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to improve overall customer experience - Stay up-to-date on product knowledge and company policies

Requirements: - At least 2 years of experience in a customer service role - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Resilient and hardworking personality - Strong people management and adaptability skills - Proficiency in using customer service software and tools - High school diploma or equivalent

Benefits: - Paid Time Off (PTO) - Employee discounts - Remote work flexibility

Working Environment: At Kivra, we believe in giving back to the community through corporate social responsibility initiatives. As a Remote Customer Care Assistant, you will have the opportunity to contribute to meaningful projects that make a positive impact on society.

Equal Opportunity Statement: Kivra is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-06-03

If you meet the requirements and are passionate about providing exceptional customer service, we would love to hear from you! Apply now to join our team at Kivra.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.